How can we help you?

NEOSTAR is a new, easy and safe way to buy a car. Find the vehicle you want on our site. We guarantee its correctness. Each vehicle was inspected by our experts, photographed from all angles with clearly pronounced damage. There are no hidden surprises.

Want a test ride? Choose a time when it suits you, review and try the vehicle. Enjoy the safety of your choice as every car comes with a NEOSTAR guarantee! The decision was made? Take advantage of the quick online financing approval and buy the car you want. NEOSTAR also rewards you with a 500 kn voucher for first service. However, if you change your mind over the next 15 days, Neostar will allow you to return the purchased vehicle with a refund.

* the terms of the return indicated in the purchase agreement.

Every vehicle on the NEOSTAR platform is inspected by authorized NEOinspectors or our contract partners. A 60-point view clearly shows the actual condition of the vehicle, including its driving behavior. With an overview of the vehicle, documentation and service history, each vehicle is photographed in 360º, documenting all damage, to show the real situation as closely as possible.

All vehicles that are no longer covered by the factory warranty are accompanied by a NEOSTAR warranty of 12 months / 10000 km or 6 months / 5000 km, depending on the age of the vehicle. The NEOSTAR warranty applies to all permanently installed mechanical and electronic parts of a motor vehicle listed in the Check List through the Initial Verification and Final Verification process, except for parts and functions on the vehicle that are designated as defective, in the manner and to the extent provided in the "General Conditions" NEOSTAR Warranty "and this" NEOSTAR Warranty Scope "

When you choose a vehicle, regardless of whether you have agreed on a lower price with the seller or clicked on "Buy Now", you will enter the process of vehicle reservation. To make a reservation, it is necessary to make an online deposit of HRK 2000. By entering the required data and confirming the payment of HRK 2,000.00 (the amount of the reservation will be returned in case you cancel the purchase), the vehicle will be reserved. The reservation is valid for 2 days, or until the payment of the remainder of the price. You will receive a confirmation of the vehicle reservation in your profile.

After paying for the vehicle, you will receive a confirmation and a message to select the delivery time. Your desired date will be sent to the seller and NEOSTAR representative who will be present at the delivery. If they are unable to accept your appointment, they will suggest an alternative.

For most vehicles, you can. Vehicles on NEOSTAR can be advertised with a fixed price or open to offer. The seller can accept your offer right away or make a counteroffer.

You don't have to. When entering a vehicle, you can select the "Fixed Price" option. In this case there is no discussion of the price, but the buyer can only buy the vehicle at the price you are looking for. If there is no interest in your vehicle, you always have the option of lowering the price later.

In order to make the vehicle inspection as easy as possible, it is important to keep the following in mind. For starters, prepare a vehicle booklet and all the documentation you have about the vehicle you are selling. Do you have an invoice with factory warranty information? Excellent! Service history? It is extremely important to a prospective customer and shows how you maintained your vehicle, so if you have past service bills, or a certified service booklet, be sure to have it ready. Finally, your vehicle will present photos taken by our NEOSTAR inspector, so wash your vehicle before inspection.

Selling cars online through NEOSTAR is easy and transparent. First, enter all the vehicle information you want to sell. Our system will help you with the price suggestion you can ask for, but the final price is entirely your choice. After entering the vehicle, at the time that suits you best, our NEOSTAR Inspector will visit and inspect and record the vehicle. After that, you can be calm because we take care of further advertising your car. Further agreement on pricing and test driving is available through our online interface. You won't be bothered by unnecessary phone calls because all the relevant information and photos are clearly displayed.

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